AUSTRALIA POST

Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post Website.

The below table is for your reference to Australia Post’s expected delivery time.

Sending parcels within the same state
Service Posted for delivery Delivery by (business day after posting)
Regular parcel Within metropolitan areas of capital cities,
or within the same city or town or environs
1-2 days
  Between a metropolitan area of a capital city and
country locations
1-2 days
  Between country locations 4-5 days
Sending parcels to other states
Service Posted for delivery Delivery by (business day after posting)
Regular parcel Between Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide
1-3 days
(between metropolitan areas)
  Melbourne / Brisbane;
Melbourne / Tasmania;
1-4 days
(between metropolitan areas)
  To other interstate locations Please ask at your local

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

FASTWAY COURIERS

For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway's Website.

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track item that is dispatched with Fastway, please visit http://www.fastway.com.au and use the given tracking number.

ALLIED EXPRESS

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.

TOLL

Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.
Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.

A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order and the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

Please Note: due to limitations by our courier partners, some postal codes may be exempt from free shipping or cannot be delivered to. The extra shipping fee will be requested after your order placed if the address can be delivered with extra shipping fee. We recommend you to message us and check if free shipping applies if your address is in rural area.

Once you place your order and paid the amount, it will be shipped within the same business day before 2 pm or within the next business day after payment clearance. As soon as your order is shipped, you will receive a tracking number so you stay up to date with the delivery information of your parcel. 

Impact of Covid- 19 on Deliveries

Due to the current circumstances, your delivery can be affected by unforeseen delays due to covid-19 restrictions in place. We will try our best to avoid any delays in delivering of parcel but if any delay happen due to this reason, we hope that you will co-operate with us as we are in this situation together. 

Lost or Missing Items

If your item hasn't arrived, please track it on the number provided on our website. Inform us at admin@kangro.com.au of your situation, if you still haven't figure out the parcel, we will help you in finding that.