|Category||Samsung Galaxy S9|
|Operating system||Android 8.0 Oreo
Samsung Experience 9.0
|Display||5.8-inch AMOLED, 2960x1440 (18.5:9)|
or 10nm 64-bit Samsung Exynos
|Primary rear camera||12MP Super Speed Dual Pixel, OIS, f/1.5 or f/2.4|
|Secondary rear camera||n/a|
|Front camera||8MP, f/1.7, auto focus|
|Connectivity||Wi-Fi 802.11ac MIMO, 1.2Gbps (Cat-18) LTE, Bluetooth 5.0 LE
ANT+, NFC, GPS, Glonass
|Charging||Quick Charge 2.0
Fast Wireless Charging
|Water resistance||IP68 Not Guaranteed by seller|
|Dimensions||147.7 x 68.7 x 8.5 mm
- No visible chips, scratches, or cracks on the front glass and housing
- No missing or alternative parts
- No sign of liquid damage - liquid contact indicator(s) not tripped or missing
- Battery cannot be swollen
- Faint scratches can be visible under bright light
- We offer six months seller warranty on hardware, which excludes third party software applications, android upgrades, viruses, malware or third party software modifications. Not all screen are identical excludes slight color variations. Warranty excludes any liquid damaged, dropped or damaged devices including LCD damage. Excludes manufacturers battery performance claims, performance and capacity which varies with use.
What's in the box:
- 1 x Samsung Device
- 1 x generic cable
- 1 x sim tool
All orders placed before 3pm will ship the same business day, dispatched from our Sydney warehouse. Any order after 3pm will be shipped on next business day. We use Star track and Australia Post for Express and Standard delivery. Ebay tracking is provided at the time of dispatching order. No purchases will be shipped without full payment to Kangro Au.
Availability of Items
Due to sales volumes, sometimes an item can be out of stock or will be available in another color. We will provide you with timely notification of any out of stock item and advise of alternate stock options available, or process a refund should this be your preference.
Grading of Products
We try our best to provide accurate cosmetic grading on all available used items. This grading process varies as technicians determine a phone as Pristine, Excellent, Good or Fair condition based on their grading preferences. It is advisable to check the grading pictures to see the difference between all grades and how they are receiving it.
Warranty & Returns
We offer a 120 Day seller warranty on hardware, which excludes third party software applications, android upgrades, viruses, malware or third party software modifications. Not all screen are identical excludes slight color variations. Warranty excludes any liquid damaged, dropped or damaged devices including LCD damage. Excludes manufacturers battery performance claims, performance and capacity which varies with use. Refurbished Devices come with a 30 Day Satisfaction Guarantee (Pristine, Excellent, Good, Fair, Imperfect Grades only). Our Refurbished devices have either a 4 or 6 months warranty – please refer to the listing description for confirmation.
All brand new products have full manufacture's warranty according to their descriptions. This warranty covers all manufacturer faults with the product (excluding any physical or liquid damage).
If at any time within the first 30 days from purchase date you are not completely satisfied with your device please contact us to obtain a Return Authorization Number along with instructions on how to ship your device back to us. Once received and inspected, we will facilitate an exchange or refund.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This excludes faults caused by the way the device is treated and/or used.
- If the return is for change of mind, postage is paid by the buyer
- We do not accept responsibility for return items until they reach us so we strongly recommend using tracking and/or insurance for the delivery.
- We will not accept a returned device that is iCloud or Google locked. If your device is account locked you will receive a notification from us to remove the lock. The device will be returned if still locked after 5 business days
- Please ensure your device is factory reset and powered off prior to shipment
- IMEI will be validated against the IMEI shipped. Returns will not be accepted on mismatched IMEI’s
- A restocking fee of 20% will be charged for return item due to change of mind
- The device must be returned in the original package, accessories included
Void of Warranty
Warranty is voided in the below circumstances:
- Cracked screen or physically damaged
- Water damage
- Software that has been tampered with
- Unauthorized repairs (3rd party repairs)
- Customer has failed to take reasonable steps to avoid the quality becoming unacceptable
- Customer has used the product abnormally
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. In case of change of mind, there is a 15% restocking fee which includes return postage cost.
- All Australian brand new products have full manufacture warranty.
- Australian Mobile Phones which are used or refurbished have 6 months seller warranty.
- Australian Brand New Mobile Unlocked Phones have full manufacture warranty, kindly check every product description.
- Australian laptops which are refurbished have manufacture warranty as stated in the product description.
- Global mobile phones have 6 months seller warranty in case of defects but it does not cover any liquid damage, dropped or damaged devices including LCD damage. Excludes manufacturers battery performance claims, performance and capacity which varies with use..
- We offer a 120 Day seller warranty on hardware, which excludes third party software applications, android upgrades, viruses, malware or third party software modifications. Not all screen are identical excludes slight color variations.
- Refurbished Devices come with a 30 Day Satisfaction Guarantee (Pristine, Excellent, Good, Fair, Imperfect Grades only). Our Refurbished devices have either a 6 or 12 month warranty – please refer to the listing description for confirmation.
- For more update on how to use refund and claims made on all products other than mobile phones, please see Warranty Claims on Products.
- For refunds and return claims made on mobile phones, please see Warranty Claims on Mobile Phones
You can always contact us for any return question at email@example.com. To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process.
Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refund generally takes up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it. A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.